Warranty Term

3Coptics makes every effort to ensure that its products meet high quality and durability standards, and warrants to the original customer or purchaser that each of its fiber optic products, and all components thereof, will be free from defects in material and workmanship for a period as the table below from the shipment date.

 

Any warranty hereunder is extended to the original consumer or purchaser and is not assignable. 3Coptics makes no express or implied warranties, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, except as expressly outlined in this warranty.

 

In no event shall 3Coptics be liable for incidental or consequential damages, costs, or expenses arising out of or in connection with the performance of the product delivered hereunder. 3Coptics will not cover damages arising from the product being used in a negligent fashion or manner.

 

Product Category	Sub-category	Warranty Period
Optical Transceiver	SFP Transceiver SFP+ Transceiver XFP Transceiver CSFP Transceiver Xenpak/X2 Transceiver SFP28 Transceiver SFP56 Transceiver QSFP+ Transceiver QSFP28 Transceiver QSFP-DD Transceiver OSFP Transceiver CFP Transceiver CFP2 Transceiver CFP4 Transceiver 1×9 Transceiver SFF Transceiver PON Transceiver	5 years
Direct Attach Cable	SFP+ DAC QSFP+ DAC SFP28 DAC QSFP28 DAC QSFP-DD DAC	5 years
Active Optical Cable	SFP+ AOC QSFP+ AOC SFP28 AOC QSFP28 AOC QSFP-DD AOC	5 years
MTP®/MPO Fiber Cable	MTP®/MPO Trunk Cable MTP®/MPO-LC Breakout Cable MTP®/MPO Loopback MTP®/MPO Adapter MTP®/MPO Cassette	1 year
Fiber Patch Cable	OS2 9/125 Singlemode Duplex OS2 9/125 Singlemode Simplex OM1 50/125 Multimode OM2 50/125 Multimode OM3 50/125 Multimode OM4 50/125 Multimode OM5 50/125 Multimode Mode Conditioning Patch Cable	1 year
Fiber Pigtail	Standard Fiber Pigtail	1 year
Fiber Optic Accessory	Fiber Optic Enclosure Fiber Optic Panel Fiber Optic Adapter Bare Fiber Adaptor Fiber Optic Attenuator Visual Fault Locator PLC Splitter	1 year
Networking	Optical Power Meter	3 years
	Fiber Optic Cleaning	3 months
	Fiber Media Converter	3 years
	Network Cable	1 year
Multiplexers/OTN	DWDM MUX/DEMEX	3 years
	CWDM MUX/DEMEX	3 year
	Muxponder/Transponder	3 year

Note: for all customized products, the refund or exchange service is unavailable unless there are quality issues.

Warranty Limitations

• This warranty applies only to products purchased directly from 3Coptics’s official website . For products purchased from distributors or resellers, please contact them for a detailed warranty policy.
• Unauthorized disassembly, repair, modification, or any other damage caused by human factors.
• Damage caused by impact, fire, lightning, flood, or other natural disasters or human negligence.
• Damage caused by improper installation, abuse, misuse, harsh/unfavorable environment.