Thank you for shopping at 3Coptics. We hope you are satisfied with your purchases, but if you’re unsatisfied with the products or request a return, we are always here to help.

Warranty Term

3Coptics makes every effort to ensure that its products meet high quality and durability standards, and warrants to the original customer or purchaser that each of its fiber optic products, and all components thereof, will be free from defects in material and workmanship for a period as the table below from the shipment date.
Any warranty hereunder is extended to the original consumer or purchaser and is not assignable. 3Coptics makes no express or implied warranties, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, except as expressly outlined in this warranty.
In no event shall 3Coptics be liable for incidental or consequential damages, costs, or expenses arising out of or in connection with the performance of the product delivered hereunder. 3Coptics will not cover damages arising from the product being used in a negligent fashion or manner.
Product Category Sub-category Warranty Period
Optical Transceiver SFP Transceiver
SFP+ Transceiver
XFP Transceiver
CSFP Transceiver
Xenpak/X2 Transceiver
SFP28 Transceiver
SFP56 Transceiver
QSFP+ Transceiver
QSFP28 Transceiver
QSFP-DD Transceiver
OSFP Transceiver
CFP Transceiver
CFP2 Transceiver
CFP4 Transceiver
1×9 Transceiver
SFF Transceiver
PON Transceiver
5 years
Direct Attach Cable SFP+ DAC
5 years
Active Optical Cable SFP+ AOC
5 years
MTP®/MPO Fiber Cable MTP®/MPO Trunk Cable
MTP®/MPO-LC Breakout Cable
MTP®/MPO Loopback
MTP®/MPO Adapter
MTP®/MPO Cassette
1 year
Fiber Patch Cable OS2 9/125 Singlemode Duplex
OS2 9/125 Singlemode Simplex
OM1 50/125 Multimode
OM2 50/125 Multimode
OM3 50/125 Multimode
OM4 50/125 Multimode
OM5 50/125 Multimode
Mode Conditioning Patch Cable
1 year
Fiber Pigtail Standard Fiber Pigtail 1 year
Fiber Optic Accessory Fiber Optic Enclosure
Fiber Optic Panel
Fiber Optic Adapter
Bare Fiber Adaptor
Fiber Optic Attenuator
Visual Fault Locator
PLC Splitter
1 year
 Networking Optical Power Meter 3 years
  Fiber Optic Cleaning 3 months
Fiber Media Converter 3 years
  Network Cable 1 year
Multiplexers/OTN DWDM MUX/DEMEX 3 years
  Muxponder/Transponder 3 year
Note: for all customized products, the refund or exchange service is unavailable unless there are quality issues.

Warranty Limitations

  • This warranty applies only to products purchased directly from 3Coptics’s official website . For products purchased from distributors or resellers, please contact them for a detailed warranty policy.
  • Unauthorized disassembly, repair, modification, or any other damage caused by human factors.
  • Damage caused by impact, fire, lightning, flood, or other natural disasters or human negligence.
  • Damage caused by improper installation, abuse, misuse, harsh/unfavorable environment.


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