Money-back Guarantee

30-day Money-back Guarantee

We are committed to providing good quality fiber optic products to our customers and want your absolute satisfaction as an 3Coptics customer. If you are unsatisfied with a product or the service, you have a full 30 days from the date of receiving the product, prompt refund as follows.

• If the products are inoperable or do not function following the specifications on our website, you can get a full refund on your purchase.
• If the products don’t meet your needs or you purchase the wrong product, you can get a refund (excluding shipping charges).
• The guarantee applies to Optical Transceivers, DAC Cable, AOC Cable, and Media Converters.
• Please note the guarantee does not apply to the below products: fiber patch cables, pigtails, MTP/MPO, attenuator, MUX&DEMUX; Video SFP, SFF, 1×9 transceivers.
• Please note the guarantee does not apply to any custom products and promotional products.
• Please note the guarantee only applies to all the purchases from 3Coptics directly; if you have purchased an 3Coptics product from a distributor or reseller, please get in touch with them to issue a refund to you.

If you’ve hesitated to purchase fiber optic products, why not give us a try?  You have nothing to lose!  Contact us now!